How do I pledge for multiple items or add-ons?
- Click the “manage your pledge” button on the project’s page. 2. DO NOT CHANGE THE ITEM YOU ARE PLEDGING FOR. Just manually Increase your pledge ($) by the amount needed to claim the the additional item or add-on. 3. Save your pledge. Do not change the tier that you originally pledged at. We will be collecting surveys at the end of the campaign to verify all rewards. Last updated: Wed, Oct 28 2015 10:05 am EDT
Does PhoneDrone require two devices?
No. PhoneDrone Ethos can be operated by a single smartphone in Mission mode. You set your mission by drawing a flight path over a map, setting altitude, time, any events (like snapping a photo) and then hit start. PhoneDrone will takeoff, fly your flight plan, and return home automatically. Last updated: Wed, Oct 28 2015 10:17 am EDT
How does “Follow-Me” work?
Follow-me uses two devices tethered through WiFi; a smartphone in the drone and another device as the “beacon”. PhoneDrone will automatically follow the GPS position of the “beacon” device at your selected altitude. We are also working on a partnership with another company to allow follow-me by image recognition through the smartphone’s camera. Look for this capability in the future! Last updated: Wed, Oct 28 2015 10:17 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.